Privacy Policy

This Privacy Policy explains how Lion88 Casino may collect, use, store and protect information when players visit the website, create an account, use casino services or contact support. It is intended to provide clear information for players in Australia about privacy practices and the choices available to them.

Lion88 Casino operates under a licence issued by the Government of Curaçao (GC). The casino employs account security measures and advises players to protect passwords and verification codes.

Information we may collect

Lion88 Casino may handle personal information that is needed to provide online gambling services, maintain player accounts and meet security and legal requirements. The type of information collected depends on how a player uses the website and the services available.

Account and identity details

When a player registers or updates an account, the website may collect details such as a name, date of birth, residential information, contact details, login information and other information supplied by the player. These details help create and administer an account, communicate with the player, provide support and help confirm that the account is being used by the correct person.

Verification information

For security, responsible operation and compliance purposes, players may be asked to provide verification documents or other information. This may include documents or details used to confirm identity, age, account ownership or other relevant information. Verification information is handled only for appropriate operational, security and legal purposes.

Payment and transaction records

The website may process records relating to deposits, withdrawals, gameplay activity, bonuses or other account transactions. Payment information may be handled by payment service providers where relevant. Lion88 Casino may receive or retain transaction details needed to record activity, investigate unusual transactions, provide account support and meet applicable obligations. Full payment credentials may not be stored by the website when processing is carried out by an external payment provider.

Technical, device and usage information

When a player visits or uses the website, technical information may be collected automatically. This can include an internet protocol address, browser type, device type, operating system, language settings, general location information, pages visited, session information and information about how the website is used. This data can help maintain website functionality, improve performance, protect accounts and identify unusual or potentially fraudulent activity.

Information from communications

If a player contacts support, the website may keep the contents of the communication and related account information. Records of requests, complaints, verification discussions and technical issues may be used to respond effectively, monitor service quality, resolve disputes and maintain appropriate records.

How information is used and shared

Personal information is used for purposes connected with operating the website and providing casino services. The main purposes may include the following:

Creating, maintaining and administering player accounts.
Processing account activity, deposits, withdrawals and other transactions.
Confirming identity, age, account ownership and eligibility to use the services.
Carrying out security, anti-fraud, anti-money-laundering and risk checks where appropriate.
Detecting, preventing and investigating suspicious, unlawful or unauthorised activity.
Providing customer support and responding to questions, requests and complaints.
Maintaining, testing and improving the website, systems and user experience.
Sending service messages, account notifications and other communications needed to operate an account.
Sending marketing communications where permitted and where the player has provided consent or another valid basis applies.
Meeting legal, regulatory, tax, accounting, dispute-resolution and other applicable obligations.

Information may be shared where reasonably necessary with service providers that help operate the website. These providers may support payment processing, identity and verification checks, fraud prevention, technology, hosting, security, customer support, communications or other business functions. They are expected to handle information for relevant services and in accordance with appropriate confidentiality and security requirements.

Information may also be disclosed where required or permitted by law, in response to a valid legal request, to protect the rights and safety of players or others, to investigate suspected fraud or misuse, or to protect the security and integrity of the website. Information is not intended to be sold as a standalone product. Marketing partners, where used, should receive only information needed for an authorised activity and subject to applicable requirements.

Some service providers or systems may process information in countries outside Australia. Where this occurs, reasonable steps should be taken to support secure handling and appropriate protection of personal information. Players should avoid sending unnecessary sensitive information through general communications and should use the available account or support process when a request involves personal data.

Cookies, security and data retention

Cookies and similar technologies

Lion88 Casino may use cookies and similar technologies to remember preferences, keep sessions working, support login and security functions, understand website usage and improve services. Some cookies may be necessary for core website features, while others may help with analytics, performance or marketing.

Players can manage or restrict cookies through their browser settings. Disabling certain cookies may affect login, account functions or the way parts of the website operate. Browser settings can usually be used to delete existing cookies, block new cookies or ask for permission before cookies are placed.

Security measures

Reasonable technical and organisational measures may be used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, secure systems, monitoring, authentication processes and staff or supplier procedures. No website or electronic transmission can be guaranteed to be completely secure, so players should use strong, unique passwords and keep login details confidential.

If a player believes an account has been accessed without permission, the player should change the password where possible and contact support promptly. Players should also be cautious of messages asking for passwords, payment credentials or verification documents. Lion88 Casino will not need a player to disclose a password through an unsolicited message.

How long information is kept

Personal information is generally kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, support, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be deleted, anonymised or securely disposed of, subject to technical, legal and operational considerations.

Privacy rights and requests

Depending on the circumstances and applicable privacy requirements, players may have rights concerning personal information held by Lion88 Casino. These rights can include requesting access to information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information that is no longer needed, and withdrawing consent to marketing communications.

How to exercise your rights

To make a privacy request, contact support@lion88casino.best. The request should clearly explain what information or action is being requested. For example, a player may ask to access personal information, correct account details, delete eligible information, or withdraw consent to marketing.

For account security, Lion88 Casino may need to verify the identity of the person making a request before providing information or changing account records. This may require information already associated with the account or reasonable verification documents. Players should not include unnecessary sensitive information in an initial message.

A request to delete information or close an account may not remove every record immediately where information must be retained for legal, security, fraud-prevention, accounting or dispute-related reasons. Similarly, withdrawing marketing consent will not stop essential service messages, account notices, security alerts or other communications required to administer an account.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The updated version will apply when published on the website unless a different effective date is stated. Players should review this page periodically, particularly before providing new information or continuing to use the services.

By using the website, players acknowledge that they have had an opportunity to read this Privacy Policy. Where consent is required for a particular use of information, it will be requested through an appropriate process. Questions about privacy, personal information or data requests can be directed to support@lion88casino.best.